Our Managed IT Services

Comprehensive managed IT services — cybersecurity, network security, cloud infrastructure, and 24/7 IT support. One IT services partner covering the full stack.

Rapid Pulse delivers fully managed IT services to growing businesses — cloud infrastructure, cybersecurity, network security, Cisco AnyConnect VPN deployment, hardware, and 24/7 IT support. Below are the services we cover end-to-end, so your team gets enterprise-grade cybersecurity and support without the overhead of an in-house department.

Cloud Infrastructure & Networks

We keep your business running — managing servers, cloud infrastructure, Wi-Fi, internet connections, and everything that ties them together. If it touches your cloud infrastructure or network, it is our responsibility.

  • Server and cloud infrastructure management (on-premise and cloud-hosted)
  • Wi-Fi design, deployment, and troubleshooting
  • LAN/WAN design, SD-WAN, and network security architecture
  • ISP liaison, failover setup, and 24/7 uptime monitoring

Cybersecurity & Network Security

We protect your company from cyberattacks with a layered cybersecurity approach — multi-vendor firewall management, network security hardening, endpoint protection, access control, and around-the-clock threat monitoring. Cybersecurity is the foundation of every managed IT services plan we run, including the Cisco AnyConnect VPN we deploy for employee remote access.

  • Firewall management and network security across all major vendors (Palo Alto, Fortinet, Cisco, and more)
  • Antivirus and endpoint detection & response (EDR)
  • Identity access management and zero-trust network security
  • 24/7 cybersecurity threat monitoring and incident response

Software & Systems

We manage the tools your business runs on — from Microsoft 365 and Google Workspace to specialist applications. Installation, updates, licences, and day-to-day admin all handled.

  • Microsoft 365 and Google Workspace administration
  • Business application deployment and maintenance
  • Email systems, spam filtering, and archiving
  • Software updates and patch management

Hardware Management

From procurement to end-of-life, we handle the full lifecycle of your company devices — laptops, desktops, phones, and peripherals set up, maintained, and replaced when the time comes.

  • Device procurement and vendor management
  • Setup, imaging, and configuration
  • Repair, troubleshooting, and replacement
  • Asset inventory and lifecycle tracking

Backups & Disaster Recovery

We make sure your data is always protected and recoverable. Automated backups, regular restore tests, and a disaster recovery plan ready before you ever need it — backed by the same cloud infrastructure and network security we apply across all our managed IT services. For incident response, contact our 24/7 IT support helpdesk.

  • Automated cloud and on-site backups
  • Regular backup testing and integrity checks
  • Disaster recovery planning and documentation
  • Rapid data restoration and business continuity

IT Support & Helpdesk

Fast, friendly IT support for your team — from VPN issues to hardware problems. No queues, no bots, real engineers on every ticket. The IT support helpdesk is included with every agreement.

  • 24/7 remote IT support via email, live chat, and ticketing
  • On-site technician dispatch
  • Device provisioning and imaging
  • New starter and leaver processing
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Projects & Improvements

When you are ready to modernise, we plan and deliver it — cloud infrastructure migrations, new tool rollouts, automation, network security upgrades, or a full infrastructure refresh. End-to-end project management included.

  • Cloud migration (Azure, AWS, Microsoft 365)
  • New tool onboarding and system integrations
  • IT automation and workflow improvements
  • Technology roadmap planning and advisory
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Want to know more about our managed IT services?

Talk to us about the right mix of IT services for your organisation — from cybersecurity and Cisco AnyConnect VPN deployment to helpdesk and IT support. Every Rapid Pulse engagement starts with a free discovery call.

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